Service Operations Manager

Job Description

<p>We are looking for a dynamic Service Operations Manager to lead and inspire our service operations in St. Catharine's, Ontario. This role focuses on managing a team of electricians to deliver exceptional electrical services in residential, commercial, and industrial sectors. If you excel in driving operational efficiency, fostering client relationships, and leading high-performing teams, this is the perfect opportunity for you.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Lead and mentor a team of electricians, ensuring safe and high-quality service delivery across all projects.</p><p>• Build and maintain strong client relationships, acting as the primary point of contact for service-related inquiries and escalations.</p><p>• Oversee daily service operations, including job costing, resource allocation, and inventory management, to optimize efficiency.</p><p>• Monitor financial performance, identify areas for cost improvement, and implement effective solutions to drive profitability.</p><p>• Collaborate with internal departments such as Estimating, Dispatch, and Customer Support to ensure seamless workflows.</p><p>• Execute strategic initiatives aimed at business growth, including exploring new service offerings and expanding customer acquisition.</p><p>• Manage hiring, onboarding, and development programs to build a cohesive and skilled team.</p><p>• Analyze performance metrics and share findings with the team to ensure alignment with company objectives.</p><p>• Drive continuous improvement efforts by responding to market trends and client feedback.</p><p>• Ensure all projects meet safety and quality standards, aligning with company policies and industry regulations.</p><p><br></p><p><strong>Requirements:</strong></p><p>• A minimum of 7 years of experience in customer service management or a similar leadership role.</p><p>• Proven ability to lead teams, foster collaboration, and drive performance in a fast-paced environment.</p><p>• Strong background in business operations, including job costing, resource management, and financial performance analysis.</p><p>• Exceptional communication and interpersonal skills to build lasting client relationships.</p><p>• Experience in implementing growth strategies and identifying market opportunities.</p><p>• Familiarity with service level metrics, objectives, and management practices.</p><p>• Demonstrated ability to oversee multiple projects while maintaining high standards of safety and quality.</p><p>• Proficiency in using data to evaluate performance and inform decision-making.</p>