Customer Success Specialist

Job Description

<p>Title: Senior Customer Success Specialist</p><p>Type of work: Permanent</p><p>Location: On-Site (Downtown Toronto- In person 5 days a week)</p><p>Salary: 60,000-80,000 per annum</p><p><br></p><p><br></p><p>Required Skills & Experience</p><p> </p><p>• 3+ years of experience in a customer success, account management, or a client-facing role</p><p>• Proven ability to communicate with C-suite stakeholders and manage enterprise-level relationships</p><p>• Confident leading presentations with the ability to control a room and tailor messaging to diverse audiences</p><p>• Comfortable navigating challenging conversations, providing strategic solutions, and maintaining client trust</p><p>• Strong Excel skills including pivot tables and VLOOKUPs to track client data</p><p>• Highly organized and proactive, with a track record of managing multiple accounts simultaneously</p><p>• Ability to collaborate with cross-functionally teams</p><p> </p><p>Nice to Have Skills & Experience</p><p> </p><p>• Background in an agency environment</p><p>• Prior experience as an account executive or account manager role</p><p>• Understanding of agency workflows, design principles and the customer lifecycle</p><p> </p><p>Job Description</p><p> </p><p>Insight Global is seeking a Sr. Customer Success Specialist to join a rapidly growing SaaS company that specializes in creative automation and brand content management.</p><p> </p><p>This is a client-facing, high-impact role responsible for managing and growing relationships with strategic enterprise accounts. The ideal candidate will be a strong communicator, confident in executive settings, and capable of driving adoption, presenting insights, and resolving complex client needs with professionalism and empathy.</p>