Team Member - Must include 5am start with weekday & weekend Availability

Job Description

<h3>Job Description</h3><p>Job Description<p><strong>JOB DESCRIPTION</strong><br /><p></p><p>The Restaurant Front Team Member is the front line in providing the Exceptional Guest Experience through the delivery of exceptional products and service.</p><p><br /></p><p><strong><em>Hospitality & Guest Service</em></strong></p><ul><li>Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room</li><li>Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and always accurate </li><li>Delivers consistent and outstanding guest service through friendly attitude, attentive behaviour and strong product knowledge</li><li>Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You</li><li>Uses proper procedures to ensure the accuracy of every order for every guest E.g. repeating guest’s order when it is presented to them, using H.O.T.R.O.D.S. at drive-thru and marking hot beverage lids</li><li>Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter and drive-thru</li><li>Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs</li><li>Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue</li><li>Listens carefully to guests and apologizes for the experience in the case of a complaint</li></ul><p><br /></p><p><strong><em>Restaurant Operations</em></strong></p><ul><li>Follows all Operations standards and guidelines for preparation of products according to training and instructional materials provided</li><li>Prepares all products as required, following the order monitor to ensure the accuracy of every order</li><li>Communicates showcase and product needs to ensure proper product availability for guests</li><li>Regularly takes temperatures of the required products and records in the Time & Temperature Log</li></ul><p><br /></p><p><strong><em>Policies & Procedures</em></strong></p><ul><li>Follows all restaurant policies, procedures and standards</li><li>Maintains the front counter and drive thru area by keeping it clean, organized, stocked and ready for rush periods in the restaurant</li><li>Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Restaurant Manager or Restaurant Owner</li></ul><p><br /></p><p><strong><em>Health & Safety</em></strong></p><ul><li>Works in compliance with occupational health and safety legislation</li><li>Knows, understands and follows safe work practices and procedures</li><li>Uses or wears personal protective equipment or clothing as required</li><li>Reports all <span >injuries/illnesses,</span> accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner</li><li>Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone</li></ul><br><br><strong>REQUIREMENTS</strong><br /><ul><li>Customer service background preferred</li><li>Previous experience in Quick Service an asset</li><li>Friendly and outgoing</li><li>Flexible schedule</li></ul><br><br><strong>ABOUT THE COMPANY</strong><br /><p></p><p><strong><em>Job applicants responding to this posting may be applying to a Tim Hortons® restaurant independently owned and operated by a franchisee and, if so, any hiring decisions will be made by the franchisee.</em></strong></p><br /><p>By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.</p></p></p>