Service Coordinator

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>Job Overview</strong></p><p>We are looking for a highly organized and detail-oriented Service Coordinator to join our clients team. This role plays a crucial part in keeping our service department running efficiently by overseeing maintenance schedules, tracking repair documentation, and managing warranty claims. The ideal candidate will have excellent administrative abilities, a strong customer service approach, and a keen eye for operational organization.</p><p><strong>Key Responsibilities</strong></p><ul><li><p><strong>Record Management:</strong> Maintain up-to-date and accurate service records, including maintenance, repairs, and warranty documentation. Ensure all logs are properly organized and stored.</p></li><li><p><strong>Scheduling & Coordination:</strong> Arrange and oversee service schedules for clients, ensuring equipment maintenance and repairs are completed on time. Facilitate clear communication between technicians, customers, and suppliers.</p></li><li><p><strong>Warranty Processing:</strong> Handle warranty claims by submitting required documentation promptly. Work with manufacturers and vendors to resolve warranty-related concerns.</p></li><li><p><strong>Customer Support:</strong> Respond to customer inquiries regarding service and repairs, keeping them informed about the status of their equipment.</p></li><li><p><strong>Operational Assistance:</strong> Support the service team in prioritizing tasks and managing workloads efficiently. Monitor spare parts inventory and coordinate restocking as needed.</p></li></ul><p><strong>Qualifications & Experience</strong></p><ul><li><p>Prior experience as a Service Coordinator or in parts management, ideally within the heavy equipment sector.</p></li><li><p>Strong organizational and time-management skills to handle multiple tasks effectively.</p></li><li><p>Excellent verbal and written communication abilities.</p></li><li><p>Proficiency with office software (e.g., MS Office, scheduling tools).</p></li><li><p>Understanding of equipment maintenance and repair processes is an asset.</p></li><li><p>Ability to thrive in a fast-paced, team-oriented environment.</p></li><li><p>Strong interpersonal skills to ensure clear communication with both customers and team members.</p></li></ul></p></p>