Member Services Rep

Job Description

<h3>Job Description</h3><p>Job Description<p><strong>Benefits:</strong><br /><ul><li>Bonus based on performance</li><li>Company parties</li><li>Employee discounts</li><li>Opportunity for advancement</li><li>Training & development</li></ul><br><br><strong>HERE WE GROW AGAIN!</strong><br><br>Come join us and become part of the greatest growth story to ever be told in the fitness industry. <br><br>Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. Its an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.<br><br><strong><br />Position Overview:</strong><br />Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you&#39;re passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.<br><br><strong>Responsibilities:</strong><br /><ul><li>Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.</li><li>Exceed personal sales goals by leveraging effective sales techniques and strategies.</li><li>Demonstrate unwavering integrity and adherence to company core values in all interactions.</li><li>Provide excellent customer service while managing members&#39; accounts and booking Crunch One Kick Offs.</li><li>Foster a welcoming environment for co-workers, members, and guests at all times.</li><li>Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.</li><li>Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.</li><li>Maintain a clean facility and promptly address member requests and issues.</li><li>Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.</li><li>Effectively communicate special events, club services, programs, and schedules to members and guests.</li><li>Serve as an expert on all aspects of club facilities, services, and operational hours.</li></ul><strong>Required Skills & Experience:</strong><br /><ul><li>Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.</li><li>Effective communication skills, both written and verbal.</li><li>Strong customer service orientation with a commitment to exceeding expectations.</li><li>CPR/AED certification required (can be obtained within 30 days of hire).</li><li>A basic criminal background check will be required as part of the hiring process. This is to ensure a safe and secure environment for all employees and members.</li></ul><strong>Physical Requirements:</strong><br /><ul><li>Ability to lift or move up to 50 lbs.</li><li>Prolonged standing and walking required for daily duties.</li></ul><strong>Our Core Values</strong><br /><ul><li>Communication is Key - Clarity and transparency with our processes and expectations</li><li>Leaders Grow Leaders - We empower, develop, and support each other through shared commitment</li><li>All In, All The Time - We give 100% without hesitation</li><li>Challenge Transforms Growth - We embrace our challenges as an opportunity to learn and grow</li><li>Teamwork and Community - our team plays a vital role in our success and are valuable contributors to the community</li></ul>Are you ready to be a part of a team that values excellence and supports personal and professional growth? Apply now to embark on a rewarding career journey with us!<br><br></p></p>