Director of Operations

Job Description

<p><em>Please no recruiters or staffing agencies, only direct candidates to apply and inquire</em></p><p><br></p><p><strong>Company Description</strong></p><p>Media One Creative is a creative agency based in Toronto, ON. With roots in production, journalism, and entertainment, our global team is driven by unique ideas and insights that lead to innovative storytelling. From brand campaigns to documentaries and feature films, we bring together diverse perspectives and expertise while keeping your brand at heart. We have been recognized as a Great Place to Work three years in a row and have received numerous industry accolades, including Marketing Agency of The Year and being listed in Top 50 Marketing and Advertising Companies.</p><p><br></p><p><strong>Job Title: Director of Operations</strong></p><p><strong>Reports to:</strong> CEO / Executive Producer</p><p> <strong>Location:</strong> Toronto, ON (Hybrid)</p><p> <strong>Type:</strong> Full-Time, Permanent</p><p><strong>Salary: $80K base + performance bonus ($10K-30K annually based on margin deliverance)</strong></p><p><br></p><p><strong>Job Overview:</strong></p><p>As Director of Operations at Media One Creative, you will lead the operational side of our global creative studio. You’ll oversee systems, scheduling, resourcing, budgeting, and day-to-day delivery to ensure smooth, high-quality execution across projects.</p><p>This role requires a senior leader with deep production knowledge and strong operational instincts — someone who can see the big picture, build processes, guide the team, and maintain margin discipline without getting lost in the weeds.</p><p>With a small in-house team and a broad freelance network, your leadership will bring clarity, consistency, and confidence to the way our work gets delivered.</p><p><br></p><p><strong>Key ResponsibilitiesStudio & Operational Leadership</strong></p><ul><li>Lead daily operations of the studio, ensuring efficient, consistent delivery across all projects</li><li>Develop and manage internal systems and workflows across production, post, and operations</li><li>Maintain studio-wide visibility into active projects, capacity, timelines, and deliverables</li><li>Collaborate with leadership and producers to implement scalable delivery frameworks</li></ul><p><br></p><p><strong>Team & Resource Management</strong></p><ul><li>Manage a small but growing internal operations team</li><li>Forecast and allocate resourcing for active and upcoming projects</li><li>Oversee project scheduling, bookings, and workload distribution across internal staff and external collaborators</li><li>Support team development through mentorship, training, and operational guidance</li></ul><p><br></p><p><strong>Contractor Coordination & Workflow Oversight</strong></p><ul><li>Manage contractor scheduling, engagement, and coordination across departments</li><li>Maintain clear processes for onboarding, communication, and performance tracking for freelancers</li><li>Ensure project workflows between internal and external collaborators are smooth and deadline-driven</li><li>Partner with producers to support cross-functional coordination across production and post</li></ul><p><br></p><p><strong>Budgeting & Financial Alignment</strong></p><ul><li>Track project delivery budgets and flag risks related to overages, scope changes, or misalignment</li><li>Ensure contractor and resource allocations align with approved project budgets</li><li>Support financial reporting by providing input on timelines, utilization, and delivery costs</li><li>Help maintain operational cost discipline through proactive resourcing and process planning</li></ul><p><br></p><p><strong>Cross-Team & Global Coordination</strong></p><ul><li>Coordinate logistics and resources across global project timelines and remote production teams</li><li>Ensure workflows, tools, and documentation scale across locations and teams</li><li>Support delivery continuity across departments and time zones</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li>15+ years in media production, operations, or studio management</li><li>Deep understanding of production and post workflows across various content formats</li><li>Demonstrated experience overseeing budgets, delivery schedules, and resource allocation</li><li>Experience managing internal teams and external collaborators in a creative environment</li><li>Strong leadership, problem-solving, and communication skills</li><li>Proficiency with operations and production tools (e.g. Asana, Airtable, Monday.com, StudioBinder, etc.)</li><li>Calm, collaborative, and solutions-focused under pressure</li></ul><p><br></p><p><strong>Preferred Experience</strong></p><ul><li>Background in a creative agency, media company, or production studio</li><li>Familiarity with international production logistics and remote workflows</li><li>Ability to implement and scale operational systems for growing teams and workflows</li></ul>