Customer Service Representative

Job Description

<h3>Job Description</h3><p>Job Description<p>About Trim Depot<br /><p>Trim Depot is a market leader in the trim and door industry. Centrally located in Vaughan off of highways 400 & 407, we distribute our product to partners throughout the GTA. With a focus on customer service, our team delivers high-quality materials while ensuring a high level of customer satisfaction.<br /></p>About the Sales Associate position<p>We are looking to expand our Showroom Sales Team to reduce wait times and achieve a high level of customer satisfaction. We are looking for a motivated customer orientated Sales Associate, looking to work in a fast-paced and challenging work environment. The ideal candidate must be a responsible individual with great attention to detail. <br><br>The Sales Associate will be responsible for working with our sales team in meeting sales and customer satisfaction objectives within a fast paced and changing work environment. They are responsible for invoicing customers and educating them on the various doors, baseboards & casings and other products we can offer, for their home decor. The Sales Associate will provide product/services information and resolve any emerging problems our customer accounts may face. It is vital the Sales Associate is customer oriented and respond efficiently to customer requests and inquiries using a wide range of platforms.<br><br>The goal is to facilitate sustainable growth by providing additional value through excellent customer service, to go along with our high-quality products.</p>Sales Associate responsibilities are:<ul><li>Maintaining a good relationship with customers</li><li>Managing a high volume of incoming calls</li><li>Identifying and assessing customers needs in order to achieve satisfaction</li><li>Generating sales leads through cold calling and following up with quotes</li><li>Ensure all payments are taken and paperwork filed away properly</li><li>Assist in the development of new products</li><li>Communicating lead times with customers</li><li>Providing accurate, valid and complete information to customers and internal team</li><li>Follow communication procedures, guidelines and policies</li></ul>Sales Associate requirements are:<ul><li>Able to handle inventory/stock</li><li>Proven sales experience</li><li>Proven customer support experience</li><li>Ability to multitask, prioritize, and manage time effectively</li><li>Good mathematical skills</li><li>Effective communication skills</li><li>Good organizational skills</li><li>Bachelor&#39;s degree</li><li>Strong computer skills and the <span >willingness/ability</span> to learn a new program</li></ul>What do you get out of this?<ul><li>Be part of and grow with our fast-growing, dynamic team</li><li>We&#39;ll provide you with the tools you need to develop your career and grow with our company</li><li>Competitive salary with a performance-based bonus structure</li><li>Full benefits package (after 3 months) and lots of office perk</li><li>Monthly team-building outings</li><li>Join us and become part of our growing family!</li></ul><p><strong><em>Equal Opportunity Employer</em></strong></p><p>Trim Depot is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. </p></p></p>