Customer Service Representative (CSR) Billingual

Job Description

<h3>Job Description</h3><p>Job Description<p>Salary: <br /><p>What you will do</p><ul><li>Act as a front-line contact for customer inquiries, both internal and external.</li></ul><ul><li>Manage orders from entry to delivery, including coordination with scheduling, pre-press, production, and shipping teams.</li></ul><ul><li>Review and verify purchase orders to ensure pricing and specifications match estimates.</li></ul><ul><li>Communicate with sales reps and internal departments to provide accurate, up-to-date information.</li></ul><ul><li>Track orders and follow up proactively to ensure on-time delivery.</li></ul><ul><li>Prepare customer invoices and manage requests for documentation such as certificates of conformity</li></ul><ul><li>Resolve customer concerns professionally and escalate issues when necessary.</li></ul><ul><li>Maintain accurate customer data and pricing within internal systems.</li></ul><ul><li>Participate in daily scheduling meetings and initiate pre-production meetings when needed.</li></ul><p></p><p>Your Profile</p><ul><li>DEC or bachelors degree in administration or a related field.</li></ul><ul><li>2 to 5 years of experience in a similar customer service or coordination role.</li></ul><ul><li>Fluent in French and English, both spoken and written. (English proficiency is essential for communication with our English-speaking clients.)</li></ul><ul><li>Strong ability to collaborate across departments and engage with multiple stakeholders.</li></ul><ul><li>Proficient in the Microsoft Office Suite (Word, Excel, Outlook, etc.).</li></ul><ul><li>Experience in a manufacturing, printing, or logistics environment is a strong asset.</li></ul><ul><li>Familiarity with order entry and invoicing systems (e.g., Label Traxx or similar software) is a plus.</li></ul><p></p><p>Your Profile</p><ul><li>Exceptional organizational skills, with strong attention to detail and adaptability.</li></ul><ul><li>Excellent interpersonal, negotiation, and influencing skills.</li></ul><ul><li>Able to work independently with efficiency, accuracy, and minimal supervision.</li></ul><ul><li>Skilled at managing multiple priorities and meeting tight deadlines.</li></ul><ul><li>Responsible and exercises sound judgment in decision-making.</li></ul><ul><li>Comfortable handling challenging customer interactions with professionalism.</li></ul><ul><li>Strong verbal and written communication abilities.</li></ul><ul><li>Flexible and able to adapt quickly to change in a fast-paced environment.</li></ul><ul><li>Strong analytical, problem-solving, and decision-making skills.</li><li>Good visual acuity and ability to differentiate colors (important for print-related tasks).</li></ul><p></p><p>Why<br />Join Us?</p><p>Our vision is to transform the packaging industry by consolidating key players, investing in technology, and creating a respectful, stimulating, and dynamic work environment.</p><p><br><br></p><p></p><p>If this position interests you, apply today by sending us your resume!</p><p><br /></p><p>Please send your resume in English and in French- thank you!</p><p></p><p></p></p></p>