Bilingual Collection Call Center Representative

Job Description

<h3>Job Description</h3><p>Job Description<p><p><strong>Bilingual Collections Agent – French & English</strong></p><p>We are seeking a <strong>Bilingual Collections Agent</strong> to join our team! In this role, you will be responsible for securing billing payments from customers and maintaining positive client relationships while managing overdue accounts.</p><p><strong>Responsibilities:</strong></p><ul><li><p>Contact customers regarding unpaid accounts (via phone, email, or mail)</p></li><li><p>Receive and post payments to customer accounts</p></li><li><p>Advise and follow up with customers on outstanding balances</p></li><li><p>Initiate repossession proceedings or service disconnections when necessary</p></li><li><p>Maintain accurate records and account status updates in the system</p></li></ul><p><strong>Qualifications:</strong></p><ul><li><p><strong>Bilingual in French and English</strong> (verbal & written)</p></li><li><p>2–3 years of <strong>collections or call centre</strong> experience</p></li><li><p>Experience with SAP, accounts receivable, credit collections, and invoicing</p></li><li><p>Strong Microsoft Office Suite skills (Word, Excel, Outlook)</p></li><li><p>Previous experience in billing, customer service, or a related field</p></li><li><p>Strong ability to build rapport with clients</p></li><li><p>Excellent communication, prioritization, and multitasking skills</p></li></ul><p><strong>Position Details:</strong></p><ul><li><p>Full-time position</p></li><li><p>Competitive pay based on experience</p></li><li><p>Supportive team environment</p></li></ul><p>To apply, please call <strong>905-597-0620</strong> or email <strong><span >richmondhillon@expresspros.com</span></strong> with your resume.</p></p>Company Description<p>Here at Express Employment Professionals, we are large enough to exceed all your needs and expectations, yet small enough to give you the one-on-one attention and customer service you deserve. We are experts in staffing, HR solutions and recruiting qualified workers to fill your needs. Our mission is to match great people with great jobs in our thriving community. Together, we will find a career solution to meet your needs!</p></p><h3>Company Description</h3><p>Here at Express Employment Professionals, we are large enough to exceed all your needs and expectations, yet small enough to give you the one-on-one attention and customer service you deserve. We are experts in staffing, HR solutions and recruiting qualified workers to fill your needs. Our mission is to match great people with great jobs in our thriving community. Together, we will find a career solution to meet your needs!</p>