AMLOSE232 - Lead Operations Support Engineer

Job Description

<h3>AMLOSE232 - Lead Operations Support Engineer</h3><h3>AMLOSE232 - Lead Operations Support Engineer</h3><p>2 days ago Be among the first 25 applicants</p><p>Get AI-powered advice on this job and more exclusive features.</p><p><strong>Job Title –</strong> <strong>AMLOSE232 - Lead Operations Support Engineer<br><br></strong><strong>Client – </strong>S&P Global<br><br><strong>Office location</strong>: - Canada, (Need someone from East coast)<strong>,</strong> <strong>Onsite<br><br></strong><strong>Type</strong>: Fulltime with Altimetrik.<br><br><strong>Description<br><br></strong>Candidates need to be strong in Java +AWS : don’t network enginerr profiles<br><br>Need to debugging skills looking at thread dumps / memory leaks / DB slowness etc.<br><br><strong>Experience<br><br></strong><strong>Required Skills & Qualifications:<br><br></strong><ul><li>L1 & L2 Support: Minimum of 8+ years of experience in a similar support role (Incident Management, Problem Management, Service Request Management, including troubleshooting complex issues in cloud environments).</li><li>Soild hands-on experience with AWS cloud services (EC2, EKS, S3, RDS, Lambda, AWS Transfer Family, etc.), Java Spring boot microservices and cloud monitoring tools.</li><li>Strong grounding in ITIL practices — Incident, Problem, Change, and Request Management.<br><br></li></ul><strong>Technical Expertise<br><br></strong><ul><li>Deep understanding of cloud-native application support in AWS.</li><li>Expertise in application monitoring tools (e.g., AWS CloudWatch, Splunk, and Datadog).</li><li>Strong troubleshooting and RCA skills, especially in production environments.</li><li>Familiarity with common troubleshooting methodologies and tools for cloud infrastructure.</li><li>Proficiency in scripting or automation using tools like Python, Bash, YAML, and Terraform is a plus.</li><li>Understanding of Java: Ability to understand, troubleshoot, and diagnose issues in Java-based applications or platforms, especially in a cloud environment.</li><li>Problem-Solving & Troubleshooting:</li><li>Ability to effectively diagnose and resolve complex technical issues with cloud-based infrastructure and applications.</li><li>Analytical mindset with a strong ability to apply logical problem-solving skills under pressure.<br><br></li></ul><strong>Soft Skills<br><br></strong><ul><li>Strong leadership and mentoring capabilities.</li><li>Excellent verbal and written communication skills for working with both technical and non-technical stakeholders.</li><li>Attention to detail and a proactive approach to identifying and solving problems.</li><li>A strong sense of ownership and accountability for the stability and reliability of production systems.<br><br></li></ul><strong>Shift Requirement<br><br></strong><ul><li>This position requires the flexibility to work in rotating shifts to ensure 24/7 support</li><li>coverage, including nights, weekends, and holidays as required<br><br></li></ul><strong>Eligibility and Application Steps<br><br></strong>If you are enthusiastic about this exciting opportunity, we kindly request you to provide the following documents: hrsmss@smsoftconsulting.com<br><br><strong>Without mandatory documents, we cannot submit a candidate.<br><br></strong><ul><li>Updated Resume in word format (Mandatory)</li><li>Skills Matrix and References (Mandatory)</li><li>Expected hourly rate (Mandatory)</li><li>Visa Status (Mandatory)</li><li>LinkedIn ID (Mandatory)<br><br></li></ul><strong>Please only apply if you meet the qualifications mentioned above. Feel free to share with your network or tag someone who fits for this role!<br><br></strong><strong>If you have any questions or need further clarification, feel free to call or text at (647) 408-1348.</strong></p><h3>Seniority level</h3><ul><li><h3>Seniority level</h3>Mid-Senior level</li></ul><h3>Employment type</h3><ul><li><h3>Employment type</h3>Full-time</li></ul><h3>Job function</h3><ul><li><h3>Job function</h3>Information Technology</li><li><h3>Industries</h3>IT Services and IT Consulting</li></ul><p>Referrals increase your chances of interviewing at S M Software Solutions Inc by 2x</p><p>Get notified about new Operations Support Engineer jobs in <strong>Toronto, Ontario, Canada</strong>.</p><h3>Ai Solution Engineer - (Technology Support)</h3><p>Richmond Hill, Ontario, Canada 1 week ago</p><h3>SaaS Escalation and Operations Engineer ($60,000/year USD), Sparkrock</h3><h3>Technical Support Engineer(Ads, Foodstorm)</h3><h3>Analyst/Engineer - Fuel Channel Integrity & Operations</h3><h3>Technical Specialist Advisory, ServiceNow</h3><h3>Operations Engineer, AMZL Start Up Execution</h3><h3>Environment Management – AWS Infrastructure & Data Operations Engineer</h3><h3>Field Engineer - SPT Canada (Ontario/North Bay/Edmonton)</h3><h3>Media Operations Engineer (Video Streaming)</h3><h3>Operational Excellence Engineer - Maintenance & Reliability</h3><p>We’re unlocking community knowledge in a new way. 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