Administrative Support, Immigration Programs

Job Description

## Job Summary

As the Administrative Support, Immigration Programs, you will collaborate with our external Immigration Partner and use your expertise and strategic thinking to provide trusted support to the People & Culture teams and operational business units.

If you were to come on board as our Administrative Support, Immigration Programs, we’d ask you to do the following for us:

- Act as a trusted advisor on Canadian and international immigration programs, including work permits and permanent residency.
- Deliver end-to-end mobility support: visa/work permit processing (including LMIA), travel and remote work assessments, and right-to-work checks.
- Liaise with HR, payroll, and operations to ensure smooth transitions for international assignees and their families.
- Prepare and coordinate timely, accurate immigration filings and support documentation, including sponsor letters and application forms.
- Track and manage compliance requirements such as work permit and passport expirations.
- Maintain mobility tools and resources, including templates, checklists, policies, and a U.S. mobility playbook.
- Build and manage vendor relationships (e.g., immigration counsel, relocation providers, tax advisors); coordinate relocation services such as housing, shipping, and schooling.
- Provide reporting and insights to leadership; conduct research on immigration legislation and contribute to program development.
- Ensure confidentiality and data accuracy; support continuous improvement through special projects.

## Required Qualifications
- 3+ years of Immigration support experience.
- College or University degree.
- Bilingual in French/English.
- Proven ability to thrive in fast-paced, matrixed environments with high resilience and minimal supervision.
- Highly organized with strong attention to detail; able to manage confidential information with discretion.
- Effective communicator with the ability to influence and collaborate across all levels of an organization.
- Proficient in Microsoft Office, especially Excel and PowerPoint; able to manage multiple priorities and tight deadlines.